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Stephatron

Past Club Member
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Posts posted by Stephatron

  1. I used to work at MOS back in 2008. The staff has changed a lot since then and many of the service advisors that I enjoyed working with have left... I can't comment much on the newer service advisors nor can I compare them to MOA because I've never taken my car there. But with that being said, the customer service there has always been pretty good. I've always been given a loaner and they've been very nice... But expensive? Yes. If it's warranty work then great, otherwise, I'd rather Mach V or someone do the work. MOS sales department was a pleasure to work with back in 2011 - Robin was great and very very friendly and Abraham is excellent as well; he even sent me and my MINI a Happy holidays card! Inquire about how to get a MINI vip card... they mailed me one about a year ago and I now get 15% off parts & labor at MOS

     

    Well, at least you're honest. I think regardless, the dealer is never cheap. I haven't had warranty on my car and I've had to pay for every repair out of pocket. I'm really hoping my car doesn't break again any time soon. Everything has been fixed for now. In all honesty, I don't like Mach V so I would rather go anywhere but there. I haven't been treated fairly there in 2011 and I refuse to ever set foot there again. I had a truly awful experience and I don't handle bad customer service well or being belittled and treated like an idiot. My preferred shop has always been PTUNING in Manassas. I've proudly gone there since 2008 and don't see anything changing that, especially because of the quality of work. Sometimes though, the dealer is necessary (like most recent repairs of high pressure fuel pump).

  2. They have changed up a lot. Much better dealership than before. Drew no longer works there but Jack Conate is the man to see for all your service. Very honest and trustworthy. He has hooked me up many of times.

     

    Hi Dave! I hope I'm not needing service any time soon after just getting everything fixed :) I've heard the parts guy there is pretty rad!

  3. I tagged a Laser Blue R56 with the license plste "FST R56" tonight at the Fairfax Home Depot. I'm not sure if the owner is already a member or not... I haven't been to many DCMM events since the spring. :angel:

     

    Laser blue is the best color!!

  4. I love the proximity of MOS to be honest. I've only dealt with their parts department and they've been super awesome to deal with. I know bad reps linger far longer than needed and I have heard they're changing stuff for the better. I've gone to PMOA since 2012 and never had a problem. It just sucks to go there with my commute. I live in Manassas, work in Chantilly, three exits away from MOS.

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